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Member Service Representative (part-time)

Location:Rochester, NY
Salary Range:Based on experience
Employment Type:Part Time
Employer:Gates Chili Federal Credit Union
Description:The Gates Chili Federal Credit Union is a community credit union serving the towns of Gates and Chili. We are celebrating 55 years of providing financial services to the community with fairness, friendliness and integrity.
Duties:- Serve as a liaison between our members and the credit union
- Process transactions on member accounts (deposits, withdrawals, loan payments, etc)
- Open and close accounts
- Answer member questions about the credit union's full line of products and services
- Actively cross-sell credit union products and services to fit the member's needs
- Complete specific assigned duties during downtime, including various clerical and receptionist functions
- Maintain the confidentiality of our members at all times
- Serve members professionally
- Other responsibilities as assigned
Qualifications:- High School diploma or equivalent required
- Currently working on or have completed an Associate's degree preferred
- Customer service experience
- General understanding of banking products and services
- Analytics, problem solving and decision making abilities
- Strong attention to detail and ability to multi-task
- Excellent written and verbal communication skills
- Proficient in Microsoft Word and Excel; Overall ability to use technology
- Flexibility in working hours

To apply, you must submit both a resume and a cover letter.

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