Sr. Financial Specialist
|Location:||New York, NY|
|Employment Type:||Full Time|
|Employer:||Tropical Financial Credit Union|
Job Title: Sr. Financial Specialist - NYC
Department: Retail Sales and Services
Reports to: Retail Sales and Service Operations Manager
FLSA Status: Non - Exempt
GENERAL RESPONSIBILITIES: Serve as a liaison between the member and the credit union. The individual in this position will provide account information in person or via telephone, as well as information on the full range of credit union products and services. Open accounts for members, interview, and professionally handle the member’s daily needs. Provide a variety of transaction services to members. The individual will also promote and cross-sell the Credit Union products and services and serve as a liaison/representative to our SEGs and Partner Companies.
JOB SPECIFIC DUTIES:
•Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner. Represent the credit union to members by providing prompt, efficient, and accurate service in the processing of transactions.
•Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies. Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
•Respond to members’ requests, problems, and complaints, resolving issues, and directing them when necessary to the appropriate department or person for specific information and assistance. May handle more complex questions and issues for other Branch/Department employees.
•Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
•Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, a line of credit advances, and any other requests received from members.
•Conduct orientation interviews on credit union services and programs with each new credit union member.
•Promote credit union products and services based on member needs that are obtained from member interviews and review of member’s account. Actively cross-sell products and enhance member relationships.
•Maintain up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by Financial Specialists. Additionally, maintain up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations.
•Provide information on investment alternatives to members wishing to deposit funds with the credit union.
•Research accounts for deposit, withdrawal, and loan-payment discrepancies.
•Assist members in balancing their accounts.
•Assist members in opening individual retirement accounts.
•Perform as a teller, process member transactions, including but not limited to deposits, withdrawals, payments, transfers, check cashing, bonds, etc. ensuring compliance with Credit Union policies and procedures.
•Balance cash drawers daily and periodically. Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
•Alerts Retail Operations or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
•Fill out CTR's and SARS and other regulatory compliance documentation as required.
•Open all accounts, certificates, loans, and other credit union products or services, ensuring compliance and accurate completion, filing, and scanning of all related forms and documents.
•Achieve personal referral and sales goals by developing relationships with current and prospective members utilizing the member advantage sales and service skills. Actively participate in Branch Sales Promotions and campaigns including telemarketing/outbound calls for sales and services to members and non-members as per their financial needs.
•Serve as a liaison and contact for the credit unions existing Segregated Employer Group (SEGs) and Partner Companies (PCs) and maintain all facets of the relationship. Participates and conducts formal presentations at SEGs and Partner Companies to introduce the credit union to employees; answer questions and provide a resource that encourages and promotes participation.
•Actively participate in the local community via events and sponsorships. Positively promote the credit union through active participation in business, community, and charitable organizations and activities.
•Performs a variety of miscellaneous tasks that support the team, the branch and the organization including typing, filing, computer input and answering the telephone.
•Ensures that work area and equipment is clean, secure and well maintained as per Credit Union policies and procedures.
BSA Compliance: every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
•In addition to any other assigned training courses, online BSA and OFAC, Employment responsibility related courses must be completed at least annually, as made available by the Training and Compliance Departments.
•Ensure ongoing individual compliance with all regulatory requirements established in the SAFE Act, if required.
•Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
•Comply with all TFCU policies and procedures to ensure compliance with such regulations.
•Performs related duties as required with or without accommodation.
|Qualifications:||REQUIRED EDUCATION, TRAINING, AND EXPERIENCE: High school education or equivalent required and five years Financial Sales and Service experience required, experience in the Credit Union preferred.|
WORKING ENVIRONMENT AND REQUIREMENTS:
PHYSICAL REQUIREMENT: Verbal phone ability, hearing, sitting at desk, standing at teller counter
MENTAL REQUIREMENTS: Understanding verbal and written communication, grammar, math, computers
TOOLS AND EQUIPMENT USED: Computer, printer, fax, telephone, copier
WORKING CONDITIONS: Financial Institution Environment, some traveling may be required.
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