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AVP of Member Relations

Location:Latham, NY
Benefits:full benefit package
Employment Type:Full Time
Employer:Sunmark Federal Credit Union
Description:At Sunmark, we work together, achieve excellence and create value to enrich the financial well-being of our members.

Our Management team is GROWING!!!
Duties:The primary purpose of this role is to oversee the Branches. Acts as a collaborative leader, supervising the Member Relationship Managers. Coach and motivate staff to exceed member expectations. Keeps staff informed regarding changes in policy or procedures affecting sales and service, safety and security. Develops and analyzes various statistics and uses technology to monitor sales and branch activity levels and trends, including branch profitability, relationship profitability (and drivers), numbers of transactions, transaction types, operational errors, loan volume, sales, cross sell, new accounts and retention. Oversees all aspects of the security, maintenance, compliance and Risk Management for the Branches program. Has strong working knowledge of disclosures, regulations and BSA. Prepares, implements, and supervises the budget for the Branches. Communicates with staff on strategic direction, tactical approaches and procedural changes to ensure the objectives of the credit union and each personís role in their achievement are understood.
Qualifications:The ideal candidate will have a Bachelors degree plus 5 years of financial management experience OR High School Diploma or equivalent plus 10 years of financial management or sales experience with 3 to 5 of those years overseeing a multi-branch environment.

Sunmark Federal Credit Union has a long and rich history in the Capital Region. It was first established in January 1937, when General Electric employees banded together to form Schenectady G.E. Turbine Departmentís Federal Credit Union. In 1997, to reflect the broader member base, the Credit Union changed its name to Sunmark.

As we continue to grow, we serve the credit union mantra: People helping People.

As an employee, experience why our staff enjoy working here.

Sunmark Federal Credit Union is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

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