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Lead Member Service Representative

Location:Albany, NY
Employment Type:Full Time
Employer:School Systems FCU
Description:School Systems Federal Credit Union is currently searching for an energetic, friendly Lead Member Service Representative. If you are a people person and possess the skills to provide our members excellent customer service, contact us today about joining our credit union family! Please send your resume to: or fax 518-286-2778 Attn: Alyssa.
Duties:Lead Member Service Responsibilities include (but are not limited to):
* Leading our MSR staff to providing excellent member service and ensuring daily MSR tasks are completed
* Being a point of contact for other MSR's in branch for questions/decisions regarding member transactions and acting as a liason for questions/issues that must be escalated to management
* Maintaining teller vault cash/coin, and performing passes between vault and MSR cash drawers
* Ordering and receiving weekly vault cash
* Maintaining ATM cash
* processing daily member and shared branch member transactions, including withdrawals, deposits and loan payments
* daily balancing of cash drawer and incoming checks
* account research
* new account openings
* telephone account inquiries
* cross-service of credit union products and services
* back office clerical work

Qualifications:*Previous cash handling, or credit union/banking experience preferred.

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